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Preamble
As a Registered Training Organisation, Automotive Academy has agreed to operate within the Essential Conditions and Standards for Registration of the Australian Quality Training Framework. This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations
Legislative Requirements
Automotive Academy will meet all legislative requirements of State and Federal Government. Legislation which has been identified as being applicable to this organisation and the training it delivers is:
- Workplace Health and Safety Act 1995
- Workplace health and Safety Regulations 2008
- Vocational Educational, Training and Employment Act 2000
- Training and Employment Regulations 2000
- Anti-Discrimination Act 1991
- Privacy Act 1988
- Right to Information Act 2009
- Copyright Act 1968
Access and Equity
Automotive Academy, is committed to integrating Access and Equity principles within all our services that we provide to our clients. All staff recognise the rights of students / clients and provide information, advice and support that is consistent with our Core Business Values and this Code of Practice.
All learners will be recruited in an ethical and responsible manner and consistent with the requirements of the National Training Package. Our Access and Equity Policy ensures that students selection decisions comply with equal opportunity legislation. Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications and experience.
Harassment / Discrimination
We endeavor to be up to date with Best Practice Standards by encouraging staff to attend industry network meetings and to seek and accept feedback via these networks. Regular staff meetings ensure the constant reviewing of literature, technology and methods in order to keep abreast of developments relevant to both the services provided by the Automotive Academy and the industries of its clients.
Quality Management Focus
Automotive Academy has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from learners, staff and employers for incorporation into future programs.
Client Service
Automotive Academy has sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with AQF guidelines. Our quality focus includes; Recognition of Prior Learning, a fair and equitable Refund Policy, a Complaints and Appeal Procedure, an Access and Equity Policy and student welfare and guidance services. Where necessary, arrangements will be made for those clients requiring literacy and/or numeric support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients. Our employer and student information advice will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.
External Review
Automotive Academy has agreed to participate in external monitoring and audit processes required by the state registering body. This covers random quality audits, audit following complaint and audit for the purposes of re-registration.
Management and Administration
Automotive Academy has policies and management strategies which ensure sound financial and administrative practices. Management guarantees the organisations sound financial position and safeguards student fees until used for training/assessment. We have a Refund Policy that is fair and equitable. Trainee records are managed securely and confidentially and are available for trainee perusal on request. Automotive Academy has adequate insurance policies.
Marketing and Advertising
Automotive Academy markets our vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
Training and Assessment Standard
Automotive Academy has personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles (including Recognition of Prior Learning and Credit Transfer). Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of the learner.
International Students
Automotive Academy will be bound to the Education Services for Overseas Students (Registration of Providers Financial Regulations) Act 1991.
Sanctions
Automotive Academy will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligations of this Code or supporting regulatory requirements, we may have our registration as a Registered Training Organisation withdrawn.
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